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Catherine Sheldrick Ross and Kirsti Nilsen
ISBN-13: 9781555709082
472 pages • 8 ½" x 11" Year Published: 2013
This updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time" is completely revised with new sections outlining the opportunities offered by contemporary communication media. This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general. Ross, together with new co-author Nilsen, has maintained and updated sections on
Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources are listed throughout this practical guide.
Reviews:
Reviewed by Krista Jorgensen, Georgina PL
Staff leave a strong and lasting impression of the library in the eyes of its users. In this age of pervasive social media, negative interactions can easily turn viral; which could instantly ruin the organization's reputation and adversely affect staff morale. Professional communication skills are essential for the success of any library and are a must have skill set for all library staff. Fortunately, Catherine Sheldrick Ross and Kirsti Nilsen have written an invaluable text specific to libraries entitled Communicating Professionally: A How-to-do-it Manual for Librarians.
This versatile training guide is directed at those aiming to improve their performance and to heighten individual awareness of listening, writing and speaking skills. It can easily be adapted as a training or coaching tool for use with new or existing library staff. Practical tips and exercises that include library examples help to keep it relevant and of interest to academic, public and special library staff. As well, the exercises are simple, yet meaningful to readers hoping to improve their communication skills. Additionally, there are several bibliographic references to helpful additional resources that learners or trainers may wish to consult. This guide includes facts to create awareness of cultural, ethnic and linguistic issues in communication and addresses current technologies including social media sites. It is designed in such a way that it can be used to coach or teach a person at the point of need or to create a more general training program. I highly recommend this book as a must read for public, academic and special library staff and as an essential resource in professional development collections for library staff in all types of libraries.
