Responding to Rapid Change in Libraries: A User Experience Approach

Library leaders can ensure their institutions stay ahead of rapid change and increasing service expectations with the strategies, tools, and holistic approach presented in this book.

In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. 

Authors: Callan Bignoli | Lauren Stara